- Careers
- Front Office Manager
Front Office Manager
Showcasing the best of Sri Lanka, Resplendent Ceylon offers a complete ‘tea, sea and safari’ experience across its trio of Relais & Chateaux properties: Ceylon Tea Trails, Wild Coast Tented Lodge and Cape Weligama. Reverie is our new collection of small, laid-back properties in idyllic parts of Sri Lanka, starting with two beachside resorts Ahu Bay and wellness focused Kayaam House.
The Role
We are seeking a dynamic and guest-focused Front Office Manager to lead the front office team at Cape Weligama. In this role, you will oversee all front office operations, ensuring seamless arrivals, departures, and guest interactions while maintaining the highest standards of hospitality. Your ability to anticipate guest needs, and lead a dedicated team will be instrumental in creating personalized and memorable stays. You will also collaborate with other departments to enhance the overall guest experience, optimize operational efficiency, and uphold the luxury standards of Resplendent Ceylon.
Your profile
- 5+ years of experience as a Front Office Manager in a luxury or five-star resort/hotel.
- Deep understanding of luxury guest expectations, with expertise in personalized service and high-end hospitality.
- Strong leadership, communication, and problem-solving skills, with a meticulous eye for detail.
- Proficiency in PMS systems (RMS, Opera, Fidelio, etc.) and familiarity with advanced hospitality technology.
- Expertise in front office operations, reservations, and financial reporting to drive efficiency and profitability.
- Skilled in guest relations, complaint resolution, and workflow optimization to enhance service standards.
How to Apply
We invite you to be inspired by our brand and our attitude towards service. Email your CV in PDF format to [email protected] or upload below.
Fill in our application form
Discover Your Luxe Escape
Traverse the wilderness, find stillness beside the ocean, and reconnect in nature with meaningful experiences that seek to share the best of Sri Lanka with curious, discerning travellers.
