Book With Us Terms & Conditions

If booking online, book direct with us and enjoy unparalleled benefits that will make your stay especially memorable. Our dedicated team makes the booking process effortless and provides detailed attention to all your special requests and changes, guaranteeing utmost flexibility at all stages of your reservation. Furthermore, we guarantee the best available room rates, free of any hidden charges and inclusive of additional services. Most importantly, you will have exclusive access to our special packages and customized experiences and also stand a chance to win a free stay. Book direct on our official website and experience the difference.

Best available rate guaranteed

Our Best Rate Guarantee Policy assures you the lowest room price (including all taxes and fees) publicly available on the internet. Begin your journey of luxurious indulgence on the Resplendent Ceylon official website where we guarantee:

● The lowest rate for your stay
● The most flexible cancellation terms
● Access to a dedicated team to help plan your stay

Having made a confirmed reservation on our website, if you discover a lower rate within 24 hours for the same dates and accommodation type, please submit a claim. We’ll match the lower rate, subject to our terms and conditions.

View our Terms and Conditions or Submit a Claim

Book directly online to earn an exclusive 10% discount on a range of products and services during your stay

The following amenities or services are eligible for the discount:

● Room category upgrade upon arrival at resort (subject to availability)
● Room service
● Spa
● Laundry
● Private dinners
● Food & Beverage

This discount cannot be redeemed for airport transfers or other transport requirements. This discount amount cannot be combined with other offers. If the reservation is on a special package/offer providing a higher discount, the special package/offer discount value will only apply. The discounts cannot be combined.

Competitive cancellation policy

We offer a competitive, staggered cancellation policy for all online direct bookings, as illustrated in our general payment and cancellation terms below. Please note that special rates and offers will be governed by stricter policies, which supersede the general policies mentioned below.

Peak Season Reservations: (24 December to 5 January);

Payment Terms:
– A non-refundable deposit of 30% is required at the time of booking in order to confirm
– The balance of 70% is payable 60 days prior to arrival

Cancellation Policy:
– If cancelled within 60 days of arrival 50% of the full stay will be charged
– If cancelled within 30 days of arrival 100% of the full stay will be charged

All Non-peak Reservations from 6 January to 23 December:

Payment Terms:
– A refundable deposit of 30% is required at the time of booking in order to confirm
– The balance of 70% is payable 30 days prior to arrival

Cancellation Policy:
– If cancelled within 30 days of arrival, 30% of the full stay will be charged
– If cancelled within 14 days of arrival, 50% of the full stay will be charged
– If cancelled within 7 days of arrival, 100% of the full stay will be charged

No shows:
All no-shows will be charged 100% of the full stay

Check-in / Check-out:
Our check-in time is 14:00 hrs and check-out time is 11:00 hrs. It would be helpful if you could notify us in advance of any early or late arrival, or any other relevant information regarding your travel itinerary.

Exclusive offers & packages

Book exclusive experiences available only on our official website.

No hidden charges

When you book direct with us, you won’t be surprised with any hidden charges.

Personal information privacy

We will not share or sell your personal information to any third party.
View Our Privacy Policy

Highest flexibility and priority support

Highest flexibility with your reservations and priority support with any amendments you require when you book directly with us.

Chance to win a free stay

Chance to win a free stay at Resplendent Ceylon every quarter (3 months) when you book directly through our official website.

All guests who make a reservation directly on our official website stand a chance to win a free stay. The draw is conducted each quarter for stays during the past three months. The lucky winner will be contacted via the email provided by you at the time the reservation was made.

– Quarter 1 consists of January, February, and March
– Quarter 2 consists of April, May, and June
– Quarter 3 consists of July, August, and September
– Quarter 4 consists of October, November, and December

Free stay conditions:
– To qualify for the draw, the reservation should be made directly on Resplendent Ceylon official website.
– Lead name of the guest who stayed at the resort will be entitled to the draw whether or not the reservation was made by the said guest.
– One complimentary night stay voucher on double occupancy will be offered on Bed and Breakfast basis (fully inclusive basis in the case of Ceylon Tea Trails and Wild Coast Tented Lodge).
– Travel period for the free stay can be redeemed between 1st May to 15th July and from 1st September to 31st October of the following year from when the stay took place.
– It is mandatory for the winning guest to stay when redeeming the free stay.
– Free night cannot be refunded, deferred or transferred to another person and will expire after its validity period.

Early check-in or late check-out

Early check-in (by 12PM) or late check-out (till 4 PM) to accommodate your special requirements. Subject to availability.